Lost in Translation: Measuring the Effect of Non-Native English on End User Performance of Large Language Models
Yusheng Zhou, Eleanor Lin, David Jurgens
Abstract
Large language models (LLMs) are increasingly used by people whose first language is not English, yet these users have been shown to receive systematically lower-quality responses than fluent speakers. Which specific features of non-native English drive this gap remains unclear, because fluency is itself a composite of mechanical accuracy, vocabulary use, organization, and discourse coherence. Here, we introduce FABLE, a controlled dataset of 190,911 English prompt variants derived from 174K real user prompts for writing-related tasks. Evaluating responses from 34 open-weight LLMs, we find a clear asymmetry; while models do not propagate surface errors such as misspellings into their outputs, models do mirror higher-level rhetorical and lexical qualities present in the user's prompt. Further, the overall quality of responses differs substantially between the least- and most-fluent prompts. These results highlight a key LLM performance disparity for non-native English LLM users, resulting in both lower-quality and less-fluent answers.