APEX-Voice: Can Voice Agents Complete Professional Workflows Through Full-Duplex Interaction
Puneet Mathur, Dinesh Manocha
Abstract
Full-duplex voice agents can now listen, speak, use tools, and act during spoken interactions, but fluent dialogue does not guarantee correct completion of delegated professional workflows. We introduce APEX-Voice, a benchmark of 120 interactive professional workflows spanning ten work archetypes such as form completion, corporate negotiation, coordination, consulting, and interviewing. Each workflow executes in a stateful Voice Workbench environment with task-specific knowledge, typed tools, gold-annotated final work artifact, authorization constraints, and a user simulation policy backed by validated, pre-compiled speech realizations. We evaluate both artifact field accuracy and end-to-end workflow success, which requires the correct terminal state, valid process, completed actions, and a valid final artifact. Across five frontier real-time voice agents-GPT-Live-1, Gemini-3.8-Live, Grok-Voice-Think-2.0, Step-Audio3, and GPT-realtime-2.1, none exceeds 25% Pass@1, and the best Reliable@3 is only 10.8%. Moreover, stateful coordination is the dominant failure point across systems, while success decreases further on workflows requiring greater knowledge retrieval and mid-speech corrections. Overall, APEX-Voice is the first benchmark for evaluating whether voice agents can translate conversational competence into dependable professional work.