QUORUM: QUality-Optimized Routing Using Multiple annotators
Antonio Purificato, Maria Sofia Bucarelli, Andrea Bacciu, Amin Mantrach, Fabrizio Silvestri
Abstract
Data annotation remains a central bottleneck in natural language processing, requiring human effort to obtain high-quality labels at scale. While Large Language Models (LLMs) offer a fast and cost-effective alternative, their reliability is highly instance-dependent: they perform well on simple inputs but often fail on examples requiring nuanced reasoning or contextual understanding. In this work, we address this challenge with QUORUM (QUality-Optimized Routing Using Multiple annotators), a budget-aware routing framework that dynamically assigns each instance to human or LLM annotators under a fixed annotation budget. Unlike prior approaches relying on model confidence or uncertainty estimates, QUORUM leverages feature-based signals to estimate instance difficulty and supports multiple annotations per instance, combining them through agreement-based rewards to improve reliability. We evaluate QUORUM across diverse closed- and open-ended annotation tasks in English and multilingual settings, and QUORUM improves annotation quality by up to 34.4% while reducing costs by 8.8% over competing methods. Code can be found at https://github.com/amazon-science/QUORUM.